The user is entitled to withdraw from the purchase contract within fourteen (14) days from the date on which the product was delivered without providing any reason. To exercise the right of withdrawal, the user is required to complete the specific “return form”, or to send a specific communication highlighting the clear intention to withdraw from the contract. That communication should contain an indication of the product for which the user intends to exercise the right of withdrawal and the order number. The return form or any communication must also be sent to the Company by way of e-mail to the following address: store.newyork@societylimonta.com. The Company will promptly send to the user confirmation of receipt of the return form or the cited declaration. All products purchased online must be returned to the company’s New York headquarter.

You cannot change an article after having processed an order. If the product does not respect or comply with your expectations, you can return it and ask for a refund. You can then place a new order for another item.

The right of withdrawal is understood to be correctly exercised if the following conditions are satisfied:
• The return form or communication must be sent by the deadline set out above;
• The products must not have been used, washed or worn;
• The identification tag must not have been removed from the product;
• The products must be returned in their original packaging;
• The products must be returned to the Company promptly; and
• The products must not be damaged.

If the user exercises the right of withdrawal, the user undertakes to return the products promptly after the communication of withdrawal (sent in accordance with the methods set out in article 9.2) to the following address:

SOCIETY LIMONTA
78 GRAND STREET
10013 NEW YORK
store.newyork@societylimonta.com
Tel. (646)649 5552

All costs related to the return of products are borne in full by the Customer.
Free return for faulty goods or non-compliance must be previously authorized. Therefore, you must contact or Customer Care Service at the following email address: store.newyork@societylimonta.com. They will provide all the information for the returning procedure. If they previous conditions are not respected and defect is ascertained, the parcel will be returned to the customer and refund won’t be authorized.
In case of unsatisfactory purchase (i.e. not due to a defected or non-compliant product), all returning expenses are carriage paid. You must give us the tracking number for any tracing of the delivery process. We will refund only products received from the warehouse. Delivery expenses will not be refunded. Refund timing can vary according to the bank.
All returns authorized by our Customer care Service are free of charge. In case parcel is returned to our warehouse without any previous authorization and without our tracking number, delivery expenses will not be refunded.

The Company undertakes to refund the price and the shipment costs paid by the user to receive the goods as soon as possible and, in any case, within fourteen (14) days from the date on which the Company became aware of the exercise of the right of withdrawal. The Company, however, may retain the refund until it has received the goods or until the user has proven that the goods have been returned, depending on which condition occurs first. Shipping costs for returning the goods will not be refunded.
The Company will make the refund using the same payment method used by the user for the initial transaction, unless otherwise agreed with the user. In case of partial return, the Company will not refund shipping costs.
If the returned product is found to be in one of the conditions set out in Section 9.3 and the return cannot be accepted, the Company will contact the user and, in this case, the user may choose to have the product back at its expense. Where, on the other hand, the user does not wish to have the product back, the Company reserves the right to retain the products and the sum corresponding to the purchase price of the goods.

All products purchased online must be returned to the company’s New York headquarters.

The prices of all products sold on the Website are indicated in USD and include applicable taxes, rates, shipping costs, and customs charges.
The prices of the products may be updated by the Company at any time prior to finalization of the purchase contract. The user is required to check the final sale price when submitting an online order on the Website.
Shipping costs, including the total cost shown in the basket during the purchase process prior to confirming the order, are charged to the user in a fixed amount equal to $60.00 USD.

• Orders sent by 18 December will be delivered before the Christmas break.
• Shipments will be suspended from 29 December to 5 January. All the orders placed during this period will be shipped from 8 January.